RETURN AND EXCHANGE POLICY

1. The price includes

– The lower price  for customers who buy 3kg or more

– The higher price is for the customers who buy less than 3kg

–  The exception:

• Apply the wholesale prices (the lower prices) to new models at any volume.

• Apply the wholesale prices (the lower prices) to new markets at any volume, but must be clearly noted for customers

• Apply the wholesale price (the lower price) when having a mistake about sending goods to customers

• Price list: OFFICIAL PRICE USED FOR ALL SYSTEM

2. Discount

• 1-month retail customers who buy over 3kg of goods: At the final invoice, customers will get $ 40 off

NOTE: In the customers’final voucher, the relevant documents must be clearly stated to receive the discount

• Wholesale customers discount on orders

+ Buy over 10kg discount 5$/kg

+ Buy over 30kg discount 10$/kg

+ For customers who come to the company to buy, they will receive the discount above and additional discount 3$/kg

3.  Discount programs

• Discount for customer according to the company’s specific program (not including discount above)

• Time to calculate discount: calculated by the time receiving a deposit from the customer

4 . The other discount

• In accordance with the provisions on freight risk.

• Regulations on product defects.

1 / UPS or DHL

• Zone 5: 2-3 days (particularly some remote areas of the US, or Canada, Mexico will be about 4-6 days)

• Zone 6: 2-3 days

• Zone 7: 2-3 days

• Zone 8: 3-5 days

• Zone 9: 3-5 days

2 / RUSSIA ROUTE

Delivery to shipping company, after arriving at MOS will have the bill of lading

• 1 month with 7-8 shipments, send goods before shipping 1 day

• Goods from Vietnam to Moscow: 1-2 days will have inland bill

• Russia inland transportation depends on the shipment

3 / BRAZIL ROUTE

•    1 week

4 / CHINA ROUTE

• 3-4 days to Guangzhou

• Other provinces: 4-5 days

• If there is a problem, the carrier will send notifications

5 / Ho Chi Minh City

•    1 day

• Send express before 10 am

6 / Ho Chi Minh City Shipping Agency

• Shipping to Nigeria on every Saturday, packed at 11am, must receive their goods before 10am

• Shipping fees and time from Ho Chi Minh City to Nigeria, customers will contact the carrier to ask again

7 / China shipping agency

• Shipping to Nigeria from China every day

• 1-2 days to Nigeria usually

• If the customer does not have a shipping agent, recommend he/she one of very good carriers

• Give customers a phone number to contact, if they have their own China shipping agency, then send the goods directly to their agency

I. PAYPAL

1 . Definition

• Normal deposit transactions: transactions minus fees, and easy to hold money

• Transactions to friends: transactions without deduction, and customers hardly hold money

2 . Regulations on paypal payment

• a / Do not accept regular paypal transactions ≥ 1000 $

• b / Don’t accept friend paypal transactions ≥ $ 2000

• c / All transactions on paypal over $ 200 must send goods to the paypal address

• d / Do not accept paypal to customers having precedent with holding paypal money

• e / The fastidious customer should not be allowed to pay paypal

• f / Countries with difficult customs clearance of goods: Asia, Brazil, Mexico,

• Paypal friends fee: 3.5%

• Ordinary paypal fee: 7%

3 . Guarantee for customers

• Guaranteed cases

a / Normal transactions do not exceed $ 2000

b / Friends do not exceed $ 3,000

c / All transactions on paypal over $ 1000 must send the goods to the address on paypal

d / Countries with difficult customs clearance of goods

• Guarantee principle

• Saler will take full responsibility if there is a problem with the money. From talking to the customer and dealing with paypal to get the money back

• The average gross salary of the sale must be more than 50% of the payment value

• Approved by management