The Terms of Use

Thank you for visiting Jen Hair’s website! We are delighted to provide you with our content and services and appreciate your concern. Before you engage with our services and website, Jen Hair encourages you to read these Terms of Service so you know what to expect when visiting and collaborating with our various properties.

Personal data 

Jen Hair Vietnam, which is responsible for personal information, shall handle any personal information you give us or that we receive. Your personal data will be used to ensure deliveries to you, complete the credit assessment, and send you offers and details about our catalog. Your information won’t be shared with any other parties and will only be accessible to Jen Hair.

Changes to Terms of Service 

You can review the most current version of the Terms of Service at any time on our website.

Jen Hair reserves the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to this page. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Promotion codes

Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offer and must be redeemed by the date published, if provided.

Payment

All products remain on Jen Hair’s property until full payment is made. The price applicable is set on the date on which you place your order. Payment fees and shipping costs are recognized before confirming the purchase. If you are under 18 years old, you must have your parents’ permission to buy from Jen Hair.

Consumer complaints

If you find out that your hair products are faulty, please inform us within a maximum of 2 days from the date of receipt. Since human hair products are considered consumable or perishable items, prompt reporting is necessary to ensure the best resolution.

Contact information

Whenever you have any questions, complaints, or claims with respect to the services or products, please contact us by email: sales@jenhair.com. Our customer support team is always available to assist you, and we appreciate your cooperation. Jen Hair will try our best to address your concerns.

Effective Date: June, 2023